REFUND AND RETURNS POLICY

At Trustevis, we are committed to ensuring customer satisfaction with our eco-friendly, recycled technology products. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps you can take to request a return or refund.

1. Return Eligibility

  • Returns are accepted within 30 days from the date of delivery.
  • Items must be in their original condition, unused, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all return requests.
  • Products that are damaged due to misuse, accidents, or unauthorized modifications are not eligible for returns.

2. How to Initiate a Return

  • Contact our customer support team at info@trustevis.xyz with your order details.
  • Our team will provide a Return Merchandise Authorization (RMA) number and return instructions.
  • Securely pack the item and include the RMA number on the package.
  • Ship the return to our designated return center. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 5-7 business days to the original payment method.
  • Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange for the same item, contact us at info@trustevis.xyz with a description and photos of the issue.
  • Once approved, we will ship a replacement item at no additional cost.

5. Non-Returnable Items

  • Gift cards and promotional items.
  • Clearance or final sale products.
  • Items that have been altered, modified, or used.

6. Warranty Information

  • All Aimevis products come with a one-year limited warranty covering manufacturing defects.
  • To file a warranty claim, email info@trustevis.xyz with your order details and proof of defect.

7. Contact Information

For any questions regarding our Refund and Returns Policy, please reach out to us:

We value your trust and strive to provide the best shopping experience. Thank you for choosing Trustevis—where sustainability meets innovation!